Cath Kidston Cover Letter

Assistant Manager – Gloucester Quays – New Store Opening


Cath Kidston is the Home of Modern Vintage; Cath founded her first store in 1993, selling floral ironing board covers, and what a long way we have come since then! Our company has developed into a much-loved quintessentially British lifestyle brand with a global, multi-channel presence, which continues to grow year on year. We brighten up the lives of our customers with our unique, colourful and witty prints and our fresh take on design, all of which are conceived by our very own Creative team.

THE ROLE:

We are very excited that we have a new store opening in Gloucester Quays. We are looking for a fantastic Assistant Manager to join our team and help grow our new store. It will be a great place to hone your management skills, experience a new store opening and develop your knowledge of our fun and quirky brand. This is a fixed term contract for 12 months.

Impeccable customer service and brand integrity is right at the heart of Cath Kidston. With this in mind we are looking for someone who is incredibly passionate about offering our customers a first class shopping experience as well as delivering high store standards at all times. We want you to share our passion of establishing our store as a shopping destination within Gloucester!

KEY RESPONSIBILITIES:

- Working with your Store Manager to drive sales on a daily, weekly and monthly basis.

- Making sure your team always delivers excellent customer service and are true to the Cath Kidston experience

- Keeping our store standards very high, with beautiful visual merchandising to wow our customers

- Recruiting a diverse, on-brand and highly effective team, as well as training and developing them to help make our store a fantastic place to work and shop

- Alongside your Store Manager, being accountable for our KPIs and the smooth running of our store

ABOUT YOU:

A new store opening is perfect for showcasing your management skills but is hard work!

You will need to be passionate about fantastic customer service, just as we are! We want every customer who comes into store to feel welcomed and part of the Cath Kidston family. You will be confident and have a natural warmth in your approach to both customers and your team. You will need to have experience of getting the best out of your team so previous management experience as a Supervisor or Assistant Manager is essential.

We want you to be a superb multi tasker and really know how to get your team on board and committed to the task ahead. You will be commercial and able to prioritise, delegate and get really involved with the running of the store as well as delivering outstanding service all of the time, no mean feat! And of course we want you to be passionate about Cath Kidston and fabulous products.

Sales Assistants – Edinburgh – New Store Opening

Cath Kidston is the Home of Modern Vintage; Cath founded her first store in 1993, selling floral ironing board covers, and what a long way we have come since then! Our company has developed into a much-loved quintessentially British lifestyle brand with a global, multi-channel presence, which continues to grow year on year. We brighten up the lives of our customers with our unique, colourful and witty prints and our fresh take on design, all of which are conceived by our very own Creative team.

We are very excited to be opening a new store on Princes Street in Edinburgh. We are looking for a fab team of Sales Assistants to help make our store a real success. We have a selection of full time and part time contracts available so please make sure you tell us in your covering letter what your ideal number of hours are and, of course, why you would like to work for us!


Key Responsibilities
:

  • Work alongside fellow sales staff to create a friendly and positive shopping environment, with a strong customer focus at all times.
  • Utilise your selling skills to build rapport with our customers and drive sales and customer satisfaction.
  • Maintain excellent product knowledge, product presentation and merchandising at all times.
  • Adhere to all store security, loss prevention and cash handling procedures.
  • Deal with requests and orders swiftly and efficiently to maximize customer experience.
  • Ensure stock replenishment of the shop floor is carried out regularly and efficiently, including notifying management of low stock levels.
  • Ensuring store health and safety aspects are continually adhered to for the safety of the team and all customers.

About You:

  • A keen passion for our brand and enthusiasm for our product.
  • A confident, highly motivated, outgoing individual with a natural skill for building relationships.
  • An interest in fashion and/or interiors combined with the ability to provide an outstanding level of customer service.

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